Package Costa Rica Reviews

In Nov 2007 we toured Costa Rica. A wonderful holiday spoilt by Tradewinds(Thomas Cook) not honouring their contract.
We had to pay for 2 evening meals which were supposed to be included. Our 5 day beach holiday hotel, particularly requested 3 months previously, was changed as we travelled there. No explanation has been received. This hotel insisted on taking £1000 from our credit card to pay for the stay as Tradewinds had not paid. This was reimbursed a few days later, but gave us a few sleepless nights! Our final night we had a voucher saying that bed and breakfast had been paid by the company. Apparently not. The hotel refused to honour the voucher and we paid an extra £100+. Almost 4 months later we have received no refund from Thomas Cook Group. They are using every delaying tactic possible e.g. did not receive the first complaint, the second letter took almost 3 weeks to be received. They are allowed ( by ABTA) 28 days to investigate and another 28 days if they need extra time. It is clearly stated in the brochure that these meals and hotels were included but Thomas Cook has not accepted resposibility therefore breaking their contract.